UK Residency Venues FAQs

Where are your residency venues? 

Our residency venues are: 

- London - President Hotel

- Edinburgh - Apex Grassmarket Hotel

- Manchester - Hotel Brooklyn

- Leicester - Hotel Brooklyn

- Birmingham - Council House

What's on the menu?

You can view the Hotel Brooklyn Leicester menu here. 

You can view the Novotel Cardiff Centre menu here.

You can view the Northampton Town Centre Hotel menu here.

You can view the Hotel Brooklyn Manchester menu here.

You can view the Royal Station Hotel Newcastle menu here.

You can view the Birmingham Council House menu here.

You can view the York Pavilion menu here.

You can view the Palm Court Hotel menu here.

You can view the Arta Glasgow menu here.

Do you give refunds or can I change the date of my ticket?

For our box office shows: 

- No refunds (unless the event is rescheduled or cancelled). 

- Transfers are free of charge up to 48 hours before the performance.

- If given less than 48 hours’ notice, there will be a transfer fee of £27.50 per ticket (this is the cost that - Faulty Towers The Dining Experience will be charged, by the venue, for late cancellation of the 3-course meal included in the ticket price, plus a small administration charge).

-Groups of 20+ are only eligible for transfers up to 1 month before the show, to allow time for the tickets to be resold

For all other shows:

Please contact the venue for their specific refund policy.

Do you have a NUT allergy?

IMPORTANT: If you have an allergy to nuts, whether airborne, through ingestion or physical contact, please let us know and confirm the nature of it at least 72 hours before the performance. If we are not made aware of this until the performance date, the hotel and ITI reserve the right to refuse admission. Please note that we also have a gag in the show that involves peanuts, if we are aware of your allergy we will source a reliable nut free alternative. However, please note that even the manufacturers of this cannot guarantee that their product may not contain traces of nuts. If you have any concerns on this, please contact us at customerservice@imagination-workshop.com
You can fill in our 'special diets and requests' form here

Other allergies

If you have any other food allergies, please let us know with at least 24 hours notice. You can fill in our 'special diets and requests' form here, or alternatively you can send us an email, and the information will be added to your booking: customerservice@imagination-workshop.com

Special dietary requirements

Please let us know any special diet requirements at least 24 hours before you attend. You can fill in our 'special diets and requests' form here.

Birthday, anniversary and other special requests

If you or one of your party is celebrating something and you want us to give them a special mention, surprise, or otherwise, please let us know. You can fill in our 'special diets and requests' form here