FAQ's and Covid Policy

What is your covid policy? 

  • We encourage guests to wear a mask unless they are seated.
  • The venue will be thoroughly cleaned before and after each show.
  • Hand sanitiser stations will be available throughout the venue.
  • Contactless payment is encouraged and preferred at the bar and for merchandise purchases.
  • We recommend that everyone attending the show takes a Covid-19 rapid lateral flow test within 48 hours before arrival, however we will not request to see proof of a negative test as a condition of entry.
  • If the ticket holder, or a member of their party feels unwell, needs to self-isolate, or has Covid-19 then they can request to exchange their tickets, free of charge up to 48 hours before the performance. If given less than 48 hours’ notice, there will be a transfer fee of £27.50 per ticket (this is the cost that Faulty Towers The Dining Experience will be charged, by the venue, for late cancellation of the 3-course meal included in the ticket price).



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