Frequently asked questions

Buying tickets

Please click here to read the full terms and conditions of purchasing a ticket to The Wedding Reception.
You are eligible for a concession price ticket (when advertised) if you can provide a valid over-60s or veterans card (any performance of the week where concession is offered), or a valid student card. One concession card = one concession ticket. If a valid card is not presented at the venue on arrival for the performance, the balance will need to be paid before you can be admitted to the performance. Concession tickets can ONLY be purchased online.
For performances at Kingsway Hall Hotel groups of 10+ get one ticket free for every 10 purchased (ie 11 tickets for the price of 10). Groups can hold tickets and pay later subject to availability. No refunds or exchanges. Payment available only through Simpletix booking system (via www.interactivetheatre.com.au/theweddingreception) - look for the section: Group Booking - 11 tickets for the price of 10. If you have any queries, call 0845 154 4145 or email
No, your tickets are e-tickets, and they are not posted. At check-out of the booking process you will see a service charge added. This is to cover the PayPal and SimpleTix commissions that are paid for using the service. Unfortunately, when this amount shows up on the PayPal receipt, it is called "postage & packaging". At this stage, we have been unsuccessful in having the wording on the receipt changed.
No. Seats are only confirmed if paid in full. No refunds.
Yes. Please fill in our 'special diets and requests' form HERE, or alternatively you can send us an email, and the information will be added to your booking:
They're reserved in the sense that if you've bought a ticket you'll get in, but you don't have a reserved seat number, we draw up the seating plan. We keep parties together.

The show

English only. However, the performers are used to hearing people translate quietly to non-English speaking members of their party throughout the performance.
You may photograph the show as long as you don't move around the floor (which, after all, is a stage!), but you may not film. If you attempt to film without permission, your camera/phone will be looked after by management until the conclusion of the performance. However, if you're a journalist then you should talk with our PR people. Contact:

Practical information

No. It's a 2½-hour show but it's site-specific in a restaurant environment (whether that's in a theatre, arts centre, hotel or not), so you can get up at any time you like. However, a third of the show is scripted, so it's best to get up only at the end of individual courses. For drinks service, it's best to order enough before the show to be delivered to your table through the show. However, there are opportunities to order drinks during the show, eg after the main course. All drinks are table service only.
The show contains some strong language and sexual innuendo so we recommend parental discretion if bringing children aged 14 or less. If you choose to bring your children: Children under the age of 3 attend free of charge. They will not be provided a meal, so you would need to bring appropriate food for them. 3-5 year olds, and school-age children are eligible for the 'student' prices.
80-120, with plenty of room for actors and guests to move around.
The show starts the moment you arrive to check-in. The time on your ticket is when the doors open. You sit down to eat 30 minutes later.
If you or one of your party is celebrating something and you wants us to give them a special mention, surprise, or otherwise, let us know. You can fill in our 'special diets and requests' form HERE, or alternatively you can send us an email, and the information will be added to your booking:
It's a set menu, always featuring a starter and a main (probably chicken). Wedding Cake is provided as a dessert. It will always be good quality, but you should remember that it's a prop to the show - not the other way round!
Yes. Please fill in our 'special diets and requests' form HERE, or alternatively you can send us an email, and the information will be added to your booking:
It depends on the venue. Kingsway Hall Hotel in London's Covent Garden, for instance, has excellent wheelchair access, but other venues may not. It's best to check with the venue that's relevant to you. The show itself is highly interactive and is performed by actors who project very well, so it's ok for people who are hard of hearing or blind. However, it is not suitable for people who can only lip-read and it is not signed, so in those instances it is best to have a member of your party sign.

Kingsway Hall Hotel, London

Tickets can be purchased from the concierge desk while it’s being manned. These bookings are cash only.
Here are some great websites you can use to check if there is parking near the venue of your choice:
Australia, Belgium, Denmark, Ireland, Netherlands, Norway, Sweden, UK (+ others): PARKOPEDIA
UK: PARK-UP

- For any queries not answered here, please send an email to: